Troubleshooting
Locate the failure first
- Request cannot start: check the complete Base URL, SDK path handling, network and protocol.
- Authentication or authorization: check the key type and model access route. Public documentation does not grant account access.
- Balance or rate limits: inspect account status in Console and the actual error. Do not classify these failures as unsupported capabilities.
- Parameters or capabilities: compare against verified model parameters and investigate a minimal request; avoid blindly repeating paid calls.
- Unknown asynchronous result: keep the original task identifier and query that task according to the API contract rather than creating a duplicate.
Exact error codes, retry conditions and examples will accompany reviewed API references. Request success, generation completion and accounting completion are different states. Unconfirmed usage does not mean zero usage.
Before contacting support
Prepare the model, access method, timestamp, sanitized error, and request or task identifier needed for diagnosis. Remove keys, Authorization, cookies, customer content and signed download URLs.
Use product masking or irreversible opaque redaction in screenshots, not removable layers or blur alone.